Shipping policy

Welcome to Junction Pets. We’re committed to delivering your pet accessories quickly, safely, and efficiently. Please review our shipping policy below for full details on processing, delivery, and shipping terms.

Order Processing Time

All orders are processed within 1 business day (Monday to Friday).

Orders placed on weekends or public holidays will be processed on the next business day.

Order Cut-Off Time

Our daily order cut-off time is:

5:00 PM (GMT UTC +0)

Orders placed after this time will be processed on the following business day.

Delivery Time

We offer Standard Delivery across the United Kingdom.

Estimated Delivery Time

  • 2–4 business days

Please note:

  • Delivery time begins once your order has been dispatched, not when it is placed
  • Delays may occur due to incorrect address details, carrier issues, or unforeseen circumstances

Shipping Costs

  • Free Standard Shipping on orders over £50
  • £4.99 Standard Shipping on orders under £50

Tax Information

All prices listed on our website include VAT.

No additional taxes, duties, or handling fees are required for UK customers upon delivery.

Shipping Carriers

We work with reliable delivery partners to ensure fast and secure shipping, including:

  • Royal Mail
  • DPD
  • Hermes
  • DHL

Shipment Confirmation & Tracking

Once your order has been dispatched, you will receive a confirmation email with a tracking number.

Tracking details will become active within 24 hours.

Non-Shipping Days

We do not process or dispatch orders on weekends or public holidays.

Delayed or Missing Items

If your order does not arrive within the estimated timeframe:

  • Contact the shipping carrier directly using your tracking details
  • If the issue persists, contact us at support@junctionpets.com

Incorrect Address

Please ensure your shipping address is correct at checkout.

If an order is returned due to an incorrect address:

  • The customer will be responsible for reshipping costs

Address Changes

If you need to update your delivery address:

  • Contact us within 24 hours of placing your order

Contact Information

Email: support@junctionpets.com
Phone: +44 2072 637582

⚠️ Address changes are not possible once the order has been dispatched.

Order Cancellations

You may cancel your order within 24 hours of placing your order.

After this period, or once the order has shipped, please refer to our Return & Refund Policy.

Damaged Items

If your order arrives damaged:

We will arrange a replacement or full refund at no additional cost.

Contact Information

Store Name: Junction Pets

Business Address:
71 Junction Rd, Archway, London N19 5QU, United Kingdom

Phone: +44 2072 637582

Email: support@junctionpets.com

Customer Service Hours

Monday to Friday: 9:00 AM – 5:00 PM (GMT UTC +0)

Order Cut-Off Time

5:00 PM (GMT UTC +0)