Shipping policy
Effective Date: 06/02/2026
At Junction Pets, we aim to process and deliver orders as efficiently as possible. This Shipping Policy explains how orders are processed, dispatched, and delivered within the United Kingdom.
A. Order Processing
Orders are generally processed within 1–2 business days (Monday – Friday).
Orders placed on weekends or UK public holidays will be processed on the next available business day.
Once an order has been processed, it will be prepared for dispatch and transferred to one of our delivery partners.
B. Order Cut-Off Time
Our daily order cut-off time is:
5:00 PM (GMT UTC+0)
Orders placed before 5:00 PM are generally processed on the same business day.
Orders placed after 5:00 PM are processed on the next business day.
C. Delivery Time
We currently provide standard delivery throughout the United Kingdom.
Transit Time
3–4 business days
Total Delivery Time
4–6 business days (Processing Time + Transit Time)
Please note:
- Delivery estimates begin after your order has been dispatched.
- Delivery times are estimates only and cannot be guaranteed.
- Delays may occasionally occur due to courier operations, weather conditions, or other circumstances outside our control.
D. Shipping Charges
We offer:
United Kingdom
Free Standard Shipping on all orders.
No additional shipping charges apply to deliveries within the United Kingdom.
E. Taxes
All prices displayed on our website include VAT where applicable.
Customers within the United Kingdom are not required to pay additional taxes or duties upon delivery.
F. Delivery Partners
Orders may be shipped using one of our delivery partners, including:
- Royal Mail
- DPD
- Evri
- DHL
The carrier used may vary depending on your delivery location and order requirements.
G. Shipping Confirmation & Tracking
After your order has been dispatched:
- A shipping confirmation email will be sent.
- Tracking information will be provided where available.
- Tracking updates may take up to 24 hours to appear within the courier's tracking system.
H. Non-Dispatch Days
Orders are not processed or dispatched on:
- Saturdays
- Sundays
- UK Public Holidays
Order processing resumes on the next available business day.
I. Delivery Delays or Missing Orders
If your order has not arrived within the estimated delivery timeframe:
- Check your tracking information.
- Contact the courier for delivery updates.
- Contact our customer support team if additional assistance is required.
Business Email: support@junctionpets.com
We will work with the courier to help investigate delivery issues where appropriate.
J. Shipping Address
Customers are responsible for providing a complete and accurate delivery address during checkout.
If delivery cannot be completed because of:
- An incorrect address
- An incomplete address
- Customer-provided delivery information
Additional shipping charges may apply if the order requires redelivery.
K. Address Changes
If you need to change your shipping address after placing an order, please contact us as soon as possible.
Business Email: support@junctionpets.com
Business Phone: +44 2072 637582
Address changes may not be possible once an order has entered processing or has been dispatched.
L. Order Cancellations
Orders may be cancelled within 24 hours of purchase.
Once an order has entered processing or has been dispatched, cancellation may no longer be possible.
Please refer to our Return & Refund Policy for further information regarding eligible returns.
M. Damaged Deliveries
If your order arrives damaged, please contact us as soon as reasonably possible.
To assist with our review, please provide:
- Your order number.
- Photographs of the product.
- Photographs of the packaging.
We will review the information provided and determine an appropriate resolution.
N. Contact Information
Business Name: Junction Pets
Business Email: support@junctionpets.com
Business Phone: +44 2072 637582
Business Address:
71 Junction Rd, Archway
London N19 5QU
United Kingdom
Customer Service Hours:
Monday – Friday, 9:00 AM – 5:00 PM (GMT UTC+0)
Order Cut-Off Time:
5:00 PM (GMT UTC+0)
Important Notice
- Delivery estimates are provided as guidance only and may vary.
- Customers are responsible for providing accurate delivery information when placing an order.
- Tracking availability depends on the shipping service used.
- Some products may be packaged differently to help protect them during transportation.
- Junction Pets currently ships to customers within the United Kingdom only.