Contact Us
At Junction Pets, we value every customer and are committed to providing helpful and responsive support. Whether you have a question about a product, need assistance with an order, or would like more information about our policies, our team is here to help.
Customer Support
Our customer support team is available during business hours to assist with:
- Product enquiries
- Order status and updates
- Shipping information
- Returns and refunds
- Payment enquiries
- General questions about our store
We aim to respond to all enquiries as promptly as possible during our regular customer service hours.
Business Information
Business Name: Junction Pets
Legal Business Name: JUNCTION PETS LIMITED
Company Registration Number: 8726673
Business Email: support@junctionpets.com
Business Phone: +44 2072 637582
Business Address: 71 Junction Rd, Archway, London N19 5QU, United Kingdom
Customer Service Hours
Monday – Friday
9:00 AM – 5:00 PM (GMT UTC+0)
Order Cut-Off Time
5:00 PM (GMT UTC+0)
Before Contacting Us
To help us process your enquiry more efficiently, please include the following information where applicable:
- Your order number
- Your full name
- A brief description of your enquiry
- Product name or SKU (if applicable)
- Photographs of the item (for damaged, defective, or incorrect orders)
Providing complete information may help reduce response times.
Frequently Requested Assistance
Customers commonly contact us regarding:
- Product availability
- Order confirmations
- Delivery updates
- Tracking information
- Return requests
- Refund enquiries
- General product information
Additional information about shipping, returns, refunds, billing, and privacy can be found on the relevant policy pages available on our website.
Follow Us
Stay connected with Junction Pets for new product updates, seasonal collections, and store announcements.
We Appreciate Your Enquiry
Thank you for contacting Junction Pets. We appreciate your interest in our store and look forward to assisting you. Our team will respond as soon as possible during our regular customer service hours.