FAQs

Frequently Asked Questions (FAQ)

1. Where Do You Ship From?

All orders placed with Junction Pets are processed and shipped within the United Kingdom to ensure reliable handling and efficient delivery times.

2. How Long Does Delivery Take?

Orders are usually processed within 0–1 business day.

Estimated delivery times within the United Kingdom are:

  • Transit Time: 2–4 Business Days
  • Estimated Total Delivery Time: 2–5 Business Days

Delivery times may vary depending on customer location, seasonal demand, weather conditions, or courier-related delays.

3. Do You Offer Free Shipping?

Yes. We offer FREE Standard Shipping on all UK orders over £50.00.

Orders below £50.00 are subject to a flat shipping fee of £4.99.

There are no hidden handling or processing fees.

4. Can I Return an Item If I’m Not Satisfied?

Yes. You may request a return within 30 days of delivery, provided the item is:

  • Unused
  • In its original condition
  • Returned with original packaging and tags

Returns that do not meet these conditions may not be accepted.

5. Which Items Cannot Be Returned?

For hygiene, safety, and product integrity reasons, the following items are non-returnable:

  • Opened pet food or treats
  • Opened grooming or healthcare products
  • Used pet beds, blankets, or pet clothing
  • Flea or worming treatments
  • Clearance or final sale items
  • Gift cards

6. What Should I Do If My Item Arrives Damaged?

If your item arrives damaged, defective, or incorrect, please contact us within 3 days of delivery.

Please include:

  • Your order number
  • Clear photos of the product and packaging
  • A brief explanation of the issue

Our support team will review the issue and arrange a replacement or refund where applicable.

7. How Can I Track My Order?

Once your order has been dispatched, you will receive a shipping confirmation email containing:

  • Your tracking number
  • A tracking link to monitor your delivery

Tracking updates usually become active within 24 hours after shipment.

8. What Payment Methods Do You Accept?

We accept secure online payments through major payment providers, including:

  • Visa
  • Mastercard
  • American Express
  • Maestro
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay

All transactions are securely processed using encrypted payment gateways.

9. How Can I Contact Customer Support?

You can contact our customer support team using the information below.

Contact Information

Store Name: Junction Pets

Business Address:
71 Junction Rd, Archway, London N19 5QU, United Kingdom

Phone: +44 2072 637582

Email: support@junctionpets.com

Customer Service Hours

Monday to Friday: 9:00 AM – 5:00 PM (GMT UTC +0)

Order Cut-Off Time

5:00 PM (GMT UTC +0)