Billing Terms And Condition

Thank you for shopping with Junction Pets.

This Payment Policy explains how payments are accepted, authorised, processed, and refunded when you place an order through our website. By submitting an order and completing checkout, you agree to the payment terms set out below.

1. Payment Processing

Online payments are processed securely through the payment options and third-party payment providers available during checkout.

Every transaction is subject to authorisation and verification by the relevant bank, card issuer, or payment service provider.

An order will not be processed unless payment has been successfully approved.

2. Accepted Payment Methods

Depending on availability during checkout, Junction Pets accepts payment methods including:

• Visa
• Mastercard
• American Express
• Discover
• Diners Club
• JCB
• Maestro
• Visa Electron

The payment methods available may vary depending on your device, card issuer, location, or payment provider.

The payment options displayed at checkout will be the payment methods currently available for your order.

3. Currency

Unless clearly stated otherwise, all prices on our website are displayed in:

British Pounds Sterling (GBP £)

Orders are charged in GBP at the time payment is completed.

Your bank or payment provider may apply additional charges, such as currency conversion or international transaction fees. Any such fees are determined by your financial institution and are not controlled by Junction Pets.

4. Payment Authorisation

When you submit an order:

• Your payment method may be checked and authorised during checkout
• Payment will be processed once the order has been successfully submitted
• Your order cannot be confirmed if payment authorisation is declined or unsuccessful

If your payment cannot be completed, please:

• Check that your payment details are correct
• Confirm that your billing address matches the information held by your payment provider
• Contact your bank or card issuer
• Try another available payment method

Products are not reserved until the order and payment have been successfully confirmed.

5. Payment Verification

Some orders may require additional verification before they can be processed.

Where reasonably necessary, Junction Pets may:

• Request additional information to verify an order
• Temporarily place an order on hold
• Ask the customer to confirm billing or contact information
• Cancel an order if payment verification cannot be completed
• Cancel a transaction where fraudulent or unauthorised activity is reasonably suspected

These checks are intended to help protect customers, payment providers, and Junction Pets against fraudulent or unauthorised transactions.

6. Billing Information

Customers are responsible for providing complete and accurate billing information during checkout.

This may include:

• Full name
• Billing address
• Contact information
• Payment information

Incorrect, incomplete, or outdated billing information may result in:

• Payment failure
• Verification delays
• The order being placed on hold
• Order cancellation

Please review your payment and billing information carefully before completing your purchase.

7. Payment Security

Payments are handled through secure third-party payment providers.

Junction Pets does not normally receive or store your complete payment card number or card security code.

Payment providers may use encryption, authentication, fraud-prevention systems, and other security measures to protect transactions.

Although reasonable safeguards are used, no online payment system can guarantee complete protection against every possible security risk.

8. Order Confirmation

After payment has been successfully authorised, an order confirmation may be sent to the email address provided during checkout.

The confirmation will normally include information such as:

• Order number
• Products ordered
• Delivery details
• Order total
• Payment status

Please contact us as soon as possible if you believe any information in your order confirmation is incorrect.

9. Pricing Errors

We make reasonable efforts to ensure product prices and checkout information are accurate.

If a product is listed with an obvious pricing, technical, or checkout error, Junction Pets may:

• Contact you for confirmation
• Correct the error before processing the order
• Cancel the affected order
• Issue a refund where payment has already been taken

We are not required to fulfil an order at an obviously incorrect price where permitted by applicable law.

10. Taxes

Where required by applicable laws or regulations, VAT or other relevant taxes will be calculated or included as applicable.

The total amount payable, including any applicable taxes and delivery charges, will be displayed before you complete your purchase.

11. Refunds

Where a refund has been approved:

• The refund will normally be issued to the original payment method
• Approved refunds will normally be processed within 10 business days after the returned product has been received, inspected, and approved
• Your bank, card issuer, or payment provider may require additional time before the funds appear in your account

Junction Pets does not control additional processing delays caused solely by banks, card issuers, or third-party payment providers.

Further information about return eligibility and refund conditions is available in our Return & Refund Policy.

12. Failed or Declined Payments

An order cannot be completed if payment is declined or unsuccessful.

Payment may fail for reasons including:

• Incorrect payment details
• Insufficient funds
• Incorrect billing information
• Card restrictions
• Fraud-prevention or security checks
• Expired payment methods
• Temporary bank or payment-provider issues

Junction Pets does not control payment approval or rejection decisions made by banks, card issuers, or payment providers.

13. Duplicate or Unexpected Charges

If you believe you have been charged more than once or notice an unfamiliar transaction relating to Junction Pets, please contact us and provide:

• Your full name
• Order number
• Transaction date
• Amount charged
• Screenshot or payment reference where available

Please do not send your complete card number, PIN, or card security code by email.

Some pending transactions may be temporary authorisation holds rather than completed charges. Your bank or card issuer can provide more information about pending payments.

14. Payment Disputes and Chargebacks

If you experience a payment-related issue, we encourage you to contact Junction Pets before submitting a chargeback or payment dispute through your bank or payment provider.

Contacting us allows our team to:

• Review the transaction
• Check your order status
• Investigate a payment or refund
• Correct an error where appropriate
• Provide relevant order information

Nothing in this section limits any rights you may have through your bank, payment provider, or applicable law.

15. Contact Information

For questions about payments, refunds, declined transactions, or checkout issues, please contact:

Business Name: Junction Pets
Business Email: support@junctionpets.com
Business Phone: +44 20 7263 7582
Business Address: 71 Junction Road, London, N19 5QU, United Kingdom
Online Order Cut-Off Time: 5:00 PM (GMT/UTC+0)

16. Important Information

• All website prices are displayed in GBP (£) unless otherwise stated
• Payment must be successfully authorised before an order can be processed
• Accepted payment methods may include Visa, Mastercard, American Express, Discover, Diners Club, JCB, Maestro, and Visa Electron
• Available payment methods are displayed during checkout
• Customers are responsible for providing accurate billing and payment information
• Approved refunds are normally processed within 10 business days after the returned product has been received, inspected, and approved
• Refunds are generally issued to the original payment method
• This Payment Policy may be updated if our payment services, business operations, or applicable requirements change
• Any revised version will be published on this page