Return and Refund Policy for Junction Pets
Thank you for choosing Junction Pets for your pet accessory needs. To ensure your satisfaction, we’ve outlined the following return and refund guidelines:
30-Day Return Window
You have 30 days from the date of receiving your purchase to request a return. Products must be unused, undamaged, and in their original packaging with tags intact.
Initiating a Return
To start a return, email us at support@mascottes.shop for return authorization and shipping instructions. Unapproved returns will not be accepted.
Return Labels
- Defective Products: Prepaid return labels are provided.
- Customer Remorse: Customers cover return shipping costs for non-defective items.
Return Period
Requests must be initiated within 30 days of receiving your products.
Accepted Product Conditions
Returns are accepted for new, unused items.
Restocking Fee
There are no restocking fees for returns.
Return Shipping Costs
- Defective Products: Covered by Junction Pets
- Customer Remorse: Covered by the customer.
Damaged or Inaccurate Products
Inspect your items upon receipt. Report any issues immediately to support@junctionpets.com for resolution.
Exchanges
Exchanges are processed for damaged, inaccurate, or defective items. Contact us for assistance.
Restoration Fee
No restoration fees are applied to returns.
Refunds
After receiving and inspecting your return, we’ll notify you about the refund status. Approved refunds will be credited to your original payment method, subject to your bank or credit card issuer’s policies.
CONTACT INFORMATION:
Trade name: Junction Pets
Phone number: +44 7822 031125
Email: support@junctionpets.com
Physical address: 71 Junction Rd, Archway, London N19 5QU, United Kingdom